DunkRise support

Account trouble, purchase questions, or something that isn’t working? Get in touch.

Include your app version, device model, and a short description of what happened. Never send passwords, payment-card details, or authentication codes.

Purchases and subscriptions

Use Restore Purchases in the app while signed into the store account used to buy. Manage renewals, cancellation, and refund requests through Apple or Google Play. Removing the app or deleting your DunkRise account does not cancel a subscription.

Delete your account or request your data

In DunkRise, open Settings → Account → Delete Account. If you cannot access the app, email jimmy@strongomatic.com from the address associated with your account and tell us whether you want account deletion, a data copy, or a correction. We may need to verify your identity.

Settings → Export Data exports supported completed-workout records. Local jump-analysis videos remain on the recording device; manage local app data, original videos, and any shared or exported copies separately. See the privacy policy for retention and deletion details.

Video measurements

Use a clear view of takeoff and landing and verify the video timing and frame markers. A flight-time estimate is different from a jump-touch measurement, so compare results measured with the same method. A video stored on one device is not automatically available on another.

Contact

DunkRise is operated by Strongomatic, LLC. For privacy questions, use jimmy@strongomatic.com.